Refund Policy

Heavenly Chosen Cosmetic's policy believes in 100% satisfaction guaranteed.

Please email us with your concern and order number and we will make sure you're happy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If you are still unsatisfied, our team will make sure to work with you on your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.